SMS Communications Policy
StellR IT LLC values open and efficient communication with customers, guests, and job applicants. We use SMS (text messaging) as a communication tool to provide timely updates. By consenting to receive SMS communications, you acknowledge and agree to the terms outlined below:
Consent for SMS Communication
By providing your consent to receive SMS communications, you acknowledge and agree to receive text messages from StellR IT LLC at the phone number you provide. Information obtained as part of the SMS consent process will not be shared with third parties or affiliates under any circumstance.
Types of SMS Communication
Our text messages support various support interactions and service notification flows. Examples and scopes include:
“Hi StellR IT Support, I’m experiencing an issue with our server connectivity. Can you assist us in troubleshooting? Please let me know the next steps. Thanks!”
“Hi, StellR IT; thank you for resolving our email server issue. Just wanted to confirm if the update included the requested spam filter improvements?”
Customers & Guests
- Notifications regarding services, appointments, or consultations.
- Updates about our products, services, promotions, and events.
- Customer support requests or service quality feedback.
Job Applicants
- Updates regarding the status of job applications.
- Interview scheduling, virtual link details, and calendar reminders.
- Notifications regarding matching job openings and career opportunities.
Standard Messaging Disclosures
Message Frequency
You may receive approximately 8-10 messages per day related to your support requests. However, frequency will vary based on your interaction.
Rates & Fees
StellR IT LLC does not charge for SMS services. However, standard message and data rates from your mobile carrier may apply.
Support & Help
For immediate assistance, text "HELP" or contact us directly. Learn more on our Terms of Conditions page.
Opt-In Method
You may opt-in to receive SMS notifications and support updates from StellR IT LLC in the following ways:
Opt-Out Method
Cancel at Any Time
You can opt-out of receiving SMS messages from us at any time. Simply reply “STOP” to any text message you receive from us. We will send a final confirmation text message, and then suspend all text communications. You can also contact us directly to request removal from our messaging list.
Additional Options
If you do not wish to receive SMS messages regarding scheduling, project updates, or support, you can simply choose not to check the SMS consent box when completing our contact or registration forms.
AGREEMENT ACKNOWLEDGEMENT
By consenting to receive SMS communications, you acknowledge and agree to follow these SMS Terms and Conditions.